Sensitive Skin

At ORCHE (Pvt) Ltd., we are committed to ensuring a smooth, reliable, and transparent delivery experience for every order. This page outlines our shipping process, timelines, and important delivery information.

Order Processing

Orders are processed after successful confirmation of payment or order verification.
Once an order is confirmed, it is prepared for dispatch with appropriate quality checks.
Processing times may vary depending on product type, availability, and order volume.

Customers will be notified once their order has been dispatched.

Delivery Coverage

We currently deliver across Sri Lanka.
Delivery availability may vary for certain remote or restricted locations.
If delivery is not possible to a specific location, our support team will contact you.

Estimated Delivery Time

Estimated delivery timelines will be communicated at the time of order confirmation.
Delivery timeframes may vary based on:

Customer location

Product availability

Courier service schedules

While we strive to meet estimated timelines, delivery times are not guaranteed and may be affected by unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout.
Any additional delivery-related costs will be communicated before order confirmation.
ORCHE (Pvt) Ltd. does not apply hidden shipping fees.

Delivery Process

Orders are delivered through trusted delivery partners.
Customers are responsible for providing accurate and complete delivery details.
If delivery attempts are unsuccessful due to incorrect information or unavailability, rescheduling may be required.

Cash on Delivery

Cash on Delivery (COD) availability will be displayed at checkout.
Customers must ensure the exact amount is available at the time of delivery.
Failure to accept delivery may result in order restrictions on future purchases.

Delays & Exceptions

Delivery delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
High order volumes

In such cases, our team will make reasonable efforts to keep customers informed.

Order Tracking & Support

For assistance related to shipping or delivery:

Use Live Chat available on the homepage
Email us at support@orcheonline.store

Our support channels are available 24/7 to assist you.

Our Commitment

ORCHE (Pvt) Ltd. is committed to providing dependable delivery services and clear communication. We continuously work with our partners to improve delivery efficiency and customer satisfaction.

If you have questions regarding shipping or delivery, please do not hesitate to contact us.

At ORCHE (Pvt) Ltd., your privacy is important to us. We are committed to protecting your personal information and being transparent about how it is collected, used, and safeguarded when you interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you visit or make a purchase on our website:

Personal details such as name, email address, phone number, and delivery address
Order and transaction information
Communication details when you contact our support team
Technical data such as browser type, device information, and site usage (for improvement purposes)

We only collect information that is necessary to provide our services effectively.

How We Use Your Information

Your information may be used to:

Process and deliver your orders
Communicate with you regarding your orders or enquiries
Provide customer support and respond to requests
Improve our website, products, and services
Maintain security and prevent fraudulent activity

We do not use your information for purposes unrelated to our services.

Information Sharing

ORCHE (Pvt) Ltd. does not sell, rent, or trade your personal information.

We may share information only when necessary with:

Delivery and logistics partners for order fulfillment
Payment service providers for secure transactions
Legal or regulatory authorities if required by law

All third parties are expected to handle your information responsibly and securely.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Secure systems and trusted service providers are used to safeguard your data.

While no system can be guaranteed 100% secure, we continuously work to maintain high security standards.

Cookies & Website Usage

Our website may use cookies or similar technologies to:

Improve browsing experience
Remember preferences
Analyze website performance

You can manage or disable cookies through your browser settings at any time.

Your Rights

You have the right to:

Request access to your personal information
Request corrections to inaccurate data
Request deletion of your data, subject to legal or operational requirements

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. ORCHE (Pvt) Ltd. is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies separately.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

📧 Email: support@orcheonline.store

Our team is available 24/7 to assist you.

Our Commitment

At ORCHE (Pvt) Ltd., protecting your privacy is part of our responsibility to you. We handle your information with care, respect, and transparency to ensure a safe and trustworthy shopping experience.

Welcome to ORCHE. These Terms & Conditions explain how our website and services work and help ensure a smooth and fair experience for everyone.

By accessing or using the ORCHE website, you agree to these Terms & Conditions. If you do not agree, we kindly ask that you do not use our services.

About ORCHE

ORCHE Online Store is owned and operated by ORCHE (Pvt) Ltd. We operate with transparency, responsibility, and customer-first values to provide a reliable online shopping experience.

Use of Our Website

You may use our website for lawful purposes only. We kindly ask that users do not misuse the website, interfere with its operation, or attempt unauthorized access to any part of the platform.

Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However, minor variations in color, packaging, or design may occur due to display settings or manufacturing updates.

ORCHE (Pvt) Ltd. reserves the right to update product details, pricing, or availability at any time without prior notice.

Orders & Payments

All orders are subject to confirmation and availability.
Prices shown on the website are final unless otherwise stated.
We reserve the right to cancel or refuse an order if incorrect information, pricing errors, or suspected misuse is identified.

Customers are responsible for providing accurate order and delivery details.

Shipping & Delivery

Delivery timelines provided are estimates and may vary due to location, courier schedules, or unforeseen circumstances. We will make reasonable efforts to keep customers informed in case of delays.

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy.

Returns are accepted only for items damaged during delivery or with manufacturing defects and must be reported within the stated timeframe.

Customer Responsibilities

We kindly ask customers to:

Provide accurate contact and delivery details
Be available to receive deliveries
Review orders upon receipt and report any issues promptly

This helps us serve you better and resolve concerns quickly.

Limitation of Liability

While we take every reasonable step to provide a smooth service, ORCHE (Pvt) Ltd. is not responsible for losses caused by factors beyond our control, including delivery delays, system interruptions, or third-party service failures.

Intellectual Property

All content on this website, including text, images, logos, and design elements, belongs to ORCHE (Pvt) Ltd. and may not be copied, reproduced, or used without written permission.

Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. Updated terms will be posted on this page and will apply from the date of publication.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: support@orcheonline.store

Our support team is available 24/7 to assist you.

Our Promise

At ORCHE (Pvt) Ltd., we aim to build long-term relationships based on trust, fairness, and transparency. These Terms & Conditions are designed to protect both our customers and our business while ensuring a positive shopping experience.

Account

Sensitive Skin

YC Whitening Face Wash with Milk Extract – Gentle Brightening Cleanser | pH Balanced Daily Face Wash

Mamaearth Beetroot Gentle Face Wash – Hydrated Pink Glow | Beetroot + Hyaluronic Acid | Soap-Free Cleanser

Dr. Rashel Whitening & Fade Spots Serum – Arbutin + Niacinamide Dark Spot Corrector & Brightening Serum

Dr. Rashel Aloe Vera Soothing & Moisturizing Gel for Face & Body – Natural Hydration

ORCHE

Help & Support

Sensitive Skin

YC Whitening Face Wash with Milk Extract – Gentle Brightening Cleanser | pH Balanced Daily Face Wash

Mamaearth Beetroot Gentle Face Wash – Hydrated Pink Glow | Beetroot + Hyaluronic Acid | Soap-Free Cleanser

Dr. Rashel Whitening & Fade Spots Serum – Arbutin + Niacinamide Dark Spot Corrector & Brightening Serum

Dr. Rashel Aloe Vera Soothing & Moisturizing Gel for Face & Body – Natural Hydration

ORCHE

Help & Support

About ORCHE

Why Choose ORCHE

Our Values

Contact Us

Email Support

Live Chat Support

Our Commitment

Help Center

How We Can Help You

Live Chat Assistance

Email Enquiries

Self-Help Information

Our Service Commitment

Shipping & Delivery

Order Processing

Delivery Coverage

Estimated Delivery Time

Shipping Charges

Delivery Process

Cash on Delivery

Delays & Exceptions

Order Tracking & Support

Our Commitment

Returns & Refunds

When Returns Are Accepted

How to Request a Return or Refund

Proof Required (To Help Us Assist You Faster)

Review & Resolution

Refund Timeline

Our Promise to You

Privacy Policy

Information We Collect

How We Use Your Information

Information Sharing

Data Security

Cookies & Website Usage

Your Rights

Third-Party Links

Policy Updates

Contact Us

Our Commitment

Terms & Conditions

About ORCHE

Use of Our Website

Product Information

Orders & Payments

Shipping & Delivery

Returns & Refunds

Customer Responsibilities

Limitation of Liability

Intellectual Property

Privacy & Data Protection

Changes to These Terms

Contact Us

Our Promise